Customer Service Representative

CoWorx Staffing Services is seeking a Customer Service Representative for our client located in the Westfield, MA area. Hours are Monday – Friday 8am-5pm.

Responsibilities:

Provide assistance to internal representatives, customers, and employees while demonstrating a positive attitude.
Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.
Answer phone and E-mail inquiries in a timely manner
Provide information concerning Mestek products
Process incoming orders for unit accuracy, pricing, and shipping information
Enter orders into Friedman ERP system
Review information before sending to Credit/Factory
Identify and resolve inquiries from representatives/customers relating to products
Guide representatives and distributors in use of Sales Assistant Specifier
Monitor fax machines for orders
Maintain an orderly work area
Keep filing and paperwork up-to-date

Desired Background/Skills:

Previous manufacturing customer experience required
Previous office experience required

Other Information:

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.

If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

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Interested candidates please reference job code 232484 when responding to this ad.